LaceChokerLand Return Policy

Last updated Oct 4, 2026

Standard-size chokers can be returned within 7 days of delivery, and sizing exchanges are always welcome. Every choker is handmade by me in Houston, Texas, so custom-sized and custom-made pieces can't be returned. If something isn't right, please message me first. I'm happy to help.

Returns

You can return a standard-size choker within 7 days of delivery if it is unworn and in its original packaging.

  1. Email me at [your email] with your order number and the item you'd like to return.

  2. I'll reply with the return address and instructions.

  3. Ship the choker back within 7 days of my reply. You cover return shipping, and I recommend a tracked service.

Once the choker arrives and I've checked its condition, I'll refund you to your original payment method within [5 business days]. Because every order ships free, the original shipping cost is deducted from your refund.

Sizing exchanges

If a standard-size choker doesn't fit, I'll exchange it for a different size. Please measure your neck using the fit guide before ordering, as I can't offer refunds for sizing errors.

To exchange, message me within 7 days of delivery. You cover shipping both ways: returning the original choker and sending the new size to you.

Items that can't be returned

  • Chokers made to a custom length or personal measurement

  • Custom and personalized orders, including altered designs

  • Chokers that have been worn, damaged after delivery, or returned without original packaging

  • Sale items marked final sale

To support my small business, I can't fill orders bought to try on and send back. If an order looks like a buy-to-try purchase, I may cancel and refund it before it ships.

Damaged or incorrect items

If your choker arrives damaged or isn't what you ordered, email me within 3 days of delivery with your order number and a photo. I'll send a replacement or a full refund, including shipping, at no cost to you.

Cancellations

You can cancel your order for a full refund any time before it ships. Once it has shipped, the return policy above applies. Custom orders can be cancelled only before I start making them.Questions

Email me at lacechokerland@gmail.com or use the contact form on this site. I usually reply within 1 business day.

Yuliia, LaceChokerLand, Houston, Texas